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BASICS...
The first 7 questions are to allow us to understand the structure of your business, and who, why and where you want to do business.
(1)
How long have you been in business? (Check One)
1 Year or Less
1 - 5 Years
6 - 10 Years
11+ Years
(2)
In which areas is your product marketable? (Check One)
Local
County Wide
State Wide
Nation Wide
(3)
To which demographics does your product have the most appeal? (Check One)
Ages Under 25
Ages 25 - 45
Ages 46 - 65
Ages 65+
(4)
Does your business have slower times throughout the year? (Check the months you would like to see the greatest improvements)
Jan - Mar
Apr - Jun
Jul - Sep
Oct - Dec
(5)
Does your business participate in promotional sales throughout the year? (Check One)
Yes
No
...If you answered "Yes" above, please explain. (Be Specific)
(6)
Does your business offer incentives to existing or potential customers? (Check One)
Always
Sometimes
Never
(7)
Do you determine an annual marketing budget for your business? (Check One)
Always
Sometimes
Never
Ask CPA
MARKET POSITION...
The 2nd Set of questions are allow us to see how your past experiences effect your future thinking.
(1)
Where do you rank your business in comparison to your competitors? (Check One)
Top
Above Average
Average
Needs Work
(2)
Where do you rank your business sales over the previous 12 months? (Check One)
At a Peak
On the Rise
Stable
Needs Work
(3)
Which one of the factors below are most important in regards to your business? (Check One)
Service
Quality
Price
Marketing
(4)
Do you monitor your competitors' actions and performance? (Check One)
Yes
No
Sometimes
(5a)
Currently Advertising in the YELLOW PAGES?
Yes
No
(5b)
Currently Advertising on TV?
Yes
No
(5c)
Currently Advertising on the RADIO?
Yes
No
(5d)
Currently Advertising in the NEWSPAPER?
Yes
No
(5e)
Currently Advertising in the WHITESHEET?
Yes
No
(5f)
Currently Advertising in OTHER Publications?
Yes
No
(6)
Which of the following factors is most important with helping your business grow?
Business Location
Name Awareness
Incentives / Savings
Word of Mouth
(7)
Would knowing where your business ranks in customer's minds be an important factor to you?
Very Much
Somewhat
Not Much
Not At All
FOCUS TO IMPROVE...
The last set of 8 questions give us a deeper insight as to where you want to be in the near future.
(1)
Do you believe the content of your ad has bearing on the results?
Very Much
Somewhat
Not Much
Not At All
(2)
do you believe the quality of your ad has a bearing on the results?
Very Much
Somewhat
Not Much
Not At All
(3)
Do you velieve that distribution of you ad has a bearing on the result?
Very Much
Somewhat
Not Much
Not At All
(4)
Do you believe you ads should provide instant results?
Very Much
Somewhat
Not Much
Not At All
(5)
Do you believe your ads should provide annual results and steady growth?
Very Much
Somewhat
Not Much
Not At All
(6)
Do you believe in referrals and testimonials from fellow business colleagues?
Very Much
Somewhat
Not Much
Not At All
(7)
Would you participate in a coalition to create a plan to increase customer retention?
Yes
No
(8)
Last but not least, what is the most important factor that you are looking for in the media today?
Price
Quality
Service
Distribution
Partnership
Results
Trust
COMPANY INFO...
Please provide the following information and we will contact you in regards to this Customer Needs Analysis
(1)
What is your company name?
(1)
Who should we contact in regards to this CNA?
(3)
What is a good contact phone number to reach you at?
(4)
What is a good email address to contact you with?
(5)
Please give us a brief overview of your business?
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